• In a struggle and you cannot get to us?
  • Computer too bulky to bring it in?
  • Something gone wrong and you’re hoping it might be a quick fix?

Look no further and let our technicians have a look at your system remotely.  With prices starting from £9.99 for support, we can usually help you out in a few clicks.  Please bear in mind though that we do run a busy store, and it might not always be convenient to deal with your problem remotely – as such it may require you to pop it in to us for further work.

For details and to discuss if we can help you remotely, please call 01530 888323.  If we are able to assist, we will talk you through the process – however it really is very simple indeed.

Step 1:  Download the file once clicking the button to the right.

Step 2: Click DeskRoll.exe in the status bar of your browser. Confirm opening this application.

Step 3: Tell the code generated by the application to your technician.

Step 4: Click Yes when prompted to allow remote session.

Step 1: Click the button to the right.  Wait until the file is saved to Downloads. Open Downloads and click DeskRoll.dmg.

Step 2: Drag the DeskRoll icon to Applications.

Step 3: Run the application and tell the code to your technician.

Step 4: Click Yes when prompted to allow remote session.

NOTE:  Occasionally if you have any Internet Security software on your system, it will most likely pop up and prompt you to allow the software to run.
Please ensure you click Yes/OK/Allow on the pop up box.